AI review reply agent: auto-respond to Google, App Store, and G2 reviews
A review-management agent that never lets a review sit unanswered. It watches your Google Business Profile, App Store, Play Store, and G2 listings, and the moment a review lands it reads the sentiment and the specifics - not just the star rating - and drafts a reply in your brand voice that references what the customer actually said. You decide the lane: let it auto-send replies to 4- and 5-star reviews, and hold anything negative or nuanced for a human to approve. Every reply avoids canned language, so a hundred responses do not read like the same template pasted a hundred times. Works across multiple locations and listings from one place.
What you get
- Detects new reviews across Google, App Store, Play Store, and G2 the moment they post
- Drafts a reply that references the specific complaint or praise - never a canned template
- Auto-sends replies to positive reviews; routes negative or sensitive ones for human approval
- Manages multiple locations and listings from one queue, in the reviewer’s own language
Plays nicely with
How it works on Open Hive
- 01
Connect your listings
Authorize Google Business Profile, your App Store and Play Store pages, and G2. The agent starts watching for new reviews immediately.
- 02
Set your voice and auto-reply rules
Give it a few example replies to learn your tone, then choose which star ratings it can answer on its own and which must go to a human first.
- 03
Review, then widen the lane
Start with every reply held for approval. As the drafts prove out, let it auto-send 4- and 5-star responses and keep escalating the hard ones.
Frequently asked questions
Can it reply to Google reviews automatically?
Yes. Connect your Google Business Profile and the agent drafts a reply to every new review. You choose whether it auto-sends positive reviews or holds them for approval - negative reviews are always routed to a human by default.
Will every reply sound the same?
No. Each draft references the specific review - the feature praised or the problem raised - and follows the tone from your example replies, so a hundred responses do not read like one template repeated.
Which review platforms does it cover?
Google Business Profile, the App Store and Google Play, and G2 out of the box, with Trustpilot and others addable via the registry. It manages multiple locations and listings from a single queue.