§030 Operations

Ops Triage

Watch PagerDuty, Jira, Zendesk. Cluster similar incidents, draft a root-cause summary, nudge the on-call with a suggested fix.

Start your hive — free →
#ops#support

How it works on Open Hive

  1. 01

    Fork the recipe

    Clone Ops Triage into your hive. It arrives with a working Queen, the right Workers, and sane defaults.

  2. 02

    Connect your tools

    Wire up the integrations it needs. Secrets stay in your keychain or your team’s vault — never in the agent’s memory.

  3. 03

    Run, review, refine

    The Queen drafts; you approve. Every step is logged with cost and outcome, so you tighten the spec where it matters and trust the agent where it’s earned.

Recipes teams pair this with

Inbox Triage

Classify intent, auto-reply to FAQ-class, escalate complex ones to the right human with context already drafted.

On-call Summarizer

Every Monday morning, a digest of last week's alerts, retros, and unresolved threads — with owner suggestions.

Vendor Portal Roll-up

Pull reports from 6 vendor portals nightly, normalize, dedupe, drop a combined CSV in Drive. Slack you if a vendor breaks.